/ 01 Challenge
Challenge
Sales-call quality was audited on a binary pass/fail judgement made by hand, with no consistent way to score how closely a call followed the official script.
/ 02 Approach
Approach
The system transcribes calls and reviews them against the sales script’s criteria. The team receives an assessment by topic to review compliance in more detail.
/ 03 Results
Results
In use since November 2025. Each call is assessed by topic, with ongoing quality checks on the system itself.