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EnergyNaturgy

Agent workflows for sales-quality governance

+22%
Qualified pipeline
−35%
Manual QA time
7d → 1d
Feedback loop
100%
Policy coverage
/ 01 Challenge

Challenge

Sales quality checks were fragmented across tools and teams. Reviews happened too late, feedback was inconsistent, and compliance signals were difficult to aggregate.

/ 02 Approach

Approach

We designed an agent graph that evaluates sales artifacts (notes, emails, call summaries), applies a configurable policy rubric, escalates exceptions, and produces a compact reviewer surface for managers.

/ 03 Results

Results

Sales governance became continuous: faster feedback loops, consistent scoring, and clear escalation paths without adding manual review load.

"
Quality stopped being a monthly audit and became part of the daily sales motion.
Sales enablement team · Naturgy